- PsyPlay WordPress Theme requires WordPress 4.7 and above.
- PsyPlay functions requires users to have phpmailer enable for the report form to work.
- It is buyers responsibility to check whether his/her server supports wordpress & phpmailer or not.
- All sales are final and non-refundable , we would only consider doing so under very special circumstances, such as a duplicate payment or if the product was never downloaded after the purchase.
Refund is only possible in these cases:
- When the order has not been completed yet
- When the order has been cancelled.
Because it is a digital product when you download it you have taken ownership and we can not offer a refund, if you have changed your mind or found a different product that you prefer at the last minute. We also do not offer refund to repentant users who wish to voluntarily give up their license, Is to read carefully the specifications of the product. If you still have doubts, or wanted to learn more about our product, make your inquiry by contacting our sales agents that we will gladly help you.
Before requesting a refund
Note that there is a difference between a defective product and a poor product configuration, usually error messages are usually related to improper server configuration that makes the product not working properly, consider any of our recommendations In the support section.
Please note that opening a dispute or initiating a chargeback will not expedite your refund request and we reserve the right to refer the case directly to the PayPal fraud department where it may result in your account in that entity being limited.
- When you become a PsyThemes customer, support service is offered for the purchased product for an unlimited time.
- PsyThemes holds the right to change the support status as appropriate and anytime without any prior notification.
- Our support only covers errors/issues caused by the theme itself. We are not responsible for any issues or error caused by a third party plugin or script.
- Our support will only do a MINOR customization request.
- Our support does NOT include freelance/custom job.
EXTENT OF SUPPORT
- Support forum is open 24/7 for any support request.
- Support requests are replied within 1-3 working days.
- Support is offered for theme-related problems & bugs only. Any issues which is caused by a custom modification with the theme is not covered by our support.
- Our support does not offer free customization request. Any Custom modification requests are subject to approval. It may not or may be rejected depends on the complexity of the request and depends on the amount of requests we’ve already made for the user.
- We are NOT obligated to develop or customize the theme’s code for you.
- Any personal changes you to the theme that we didn’t offer will be subject to approval.
- We have the rights to reject any customization requests that we feel too complicated.
- Any changes/customization to the theme that requires changes to the codes is your responsibility and we will not be held liable for any issues your customization will cause your site and the theme.
- Any charge back/dispute claims without valid reason after the purchase is completed and getting your license will result on support termination, account suspension and possibly permanent ban from our website.
- Please note that opening a dispute or initiating a charge back will not expedite your refund request and we reserve the right to refer the case directly to the PayPal fraud department where it may result in your account in that entity being limited.
- When you purchased any of our product you agree that we have the rights to terminate or suspend your account & license under any circumstances with or without notice.
- We do not allow trial use for our product and before continuing with the purchase of any of our products, we recommend that you report and resolve all your doubts, our products are downloadable, by completing the download you will take ownership of the product without any reimbursement option.
- Using nulled versions or leaking our product is strictly prohibited and might result on license suspension or account termination.
LIMITATIONS & LIABILITY
- Under no circumstances PsyTheme.com Are held liable for direct, indirect, special, incidental or consequential damages, “you” are solely responsible for the content you store and distribute on their websites.
- You must not use the Service in any way that causes or may cause, damages in the service or impairment of the availability or accessibility of the service; Or in any way that is unlawful, fraudulent or harmful, or in connection with any illegal, illegal, fraudulent or harmful purpose or activity.
- You must not use the Service to copy, store, host, transmit, post, use, publish or distribute any material that consists of (or is linked to) any spyware, viruses, trojans, worms, keylogger, rootkit or other Malicious software.
- No systematic or automated data collection activity (including, without limitation, scraping, data mining, data extraction, and data collection) should be performed on or in connection with the Service without our express written consent.
- You must not resell, sublicense, redistribute our products or services openly without our express written consent.
By purchasing our product you agree with our terms & conditions.